Quotex Deposit Problem Solution (2025) — How to Fix Deposit Failures Quickly

Overview: Common Quotex Deposit Problems

When a deposit fails or gets stuck, it causes anxiety — especially if you need funds quickly for trading. The most common deposit problems reported by users are:

• Deposit shows "failed" or "rejected" on Quotex dashboard
• Deposit is "pending" for many hours or days
• Funds deducted from your bank/wallet but not credited to Quotex
• Payment provider rejects the payment (insufficient funds, limits)
• Crypto deposit sent to wrong network or wrong address
• Card chargeback or bank blocking the transaction

Quick definition: A deposit “pending” means the payment provider has not confirmed settlement to the broker. A “failed” or “rejected” deposit usually means the broker or payment processor refused the transaction for a specific reason.

Quick Deposit Troubleshooting Checklist (1-minute checks)

1. Check your bank/wallet transaction history — was the money actually debited?
2. Confirm the payment method used (EasyPaisa/JazzCash/Skrill/Neteller/card/crypto).
3. Verify the phone number or wallet address you used matches the account details on Quotex.
4. Check your Quotex inbox/notifications for any verification requests.
5. Save screenshots of receipts, transaction IDs, and confirmation messages.

Method-specific Problems & Solutions

Different deposit methods have unique failure modes. Below are targeted fixes per method.

Mobile Wallets (EasyPaisa / JazzCash)

Common problems: wrong mobile number, wallet not upgraded, CNIC not linked, daily receiving limits, delayed settlement.

Solution

1. Confirm the mobile number is exactly the one linked to your CNIC (for Pakistan wallets).
2. Upgrade your wallet (Level 2 / CNIC-verified) to remove limits and accept larger deposits.
3. If funds deducted but not received, get a transaction ID from your wallet app and send it to Quotex support.
4. Avoid using friends’ wallets — name mismatch can cause rejections.
5. If the wallet provider shows “completed” but Quotex shows pending — file a support ticket with both parties and include screenshots and TXID.

Skrill & Neteller

Common problems: account not verified, currency mismatch, account limit or frozen account, wrong email address.

Solution

1. Verify your Skrill/Neteller account fully (ID + proof of address).
2. Make sure you are sending funds from the same email account linked to your Quotex profile.
3. Check currency conversion settings — some payments fail due to unsupported currency pairs.
4. Contact Skrill/Neteller support for transaction history and provide the transaction reference to Quotex.

Bank Transfer Problems (Local & International)

Common problems: incorrect beneficiary details, SWIFT/BIC errors, intermediary bank delays, proof of payment missing.

Solution

1. Use exact beneficiary name and account details provided by Quotex (copy/paste to avoid typos).
2. Include reference or deposit ID in the transfer note as instructed by Quotex.
3. Obtain the SWIFT confirmation and transfer receipt from your bank (MT103 where available).
4. If intermediary banks delayed the payment, provide full transfer trace to Quotex support.

Crypto Deposit Mistakes (USDT / BTC / ETH)

Common problems: wrong network (TRC20 vs ERC20), wrong address, insufficient gas fees, exchange deposit maintenance.

Solution

1. Always choose the network recommended by Quotex (for USDT many platforms prefer TRC20 for lower fees).
2. Copy the exact receiving address — never type manually.
3. Confirm min. deposit amounts and required confirmations on quotex deposit page.
4. If you sent crypto to the wrong network (for example ERC20 to a TRC20 address), contact both the sending exchange and Quotex immediately — recovery is difficult and may be impossible without exchange support.

Card / Visa / MasterCard Declines

Common problems: 3D Secure failure, bank blocks suspicious payments, daily card limits, incorrect CVV.

Solution

1. Ensure 3D Secure is enabled and your bank’s OTP was correctly entered.
2. Call your bank to authorize the transaction and inform them that it’s for an international payment to a brokerage.
3. Check card’s daily/transaction limit or try a different card/provider.
4. Use an alternative method (e-wallet or crypto) if card keeps failing.

KYC & Account Issues That Block Deposits

Quotex requires identity verification (KYC) for deposits/withdrawals in many cases. Common account-level issues:

• Unverified accounts — Quotex may block deposits until documents are approved
• Multiple accounts from same device — flagged for review
• Account flagged for suspicious activity — temporary holds

How to resolve KYC blocking deposits

1. Upload clear CNIC/passport photos and selfie as per Quotex instructions.
2. Ensure document names match your Quotex profile exactly.
3. If verification is pending beyond normal times (1–3 days), contact support and include document screenshots and your account ID.

How to Escalate: Contacting Quotex & Your Payment Provider

When you have done all checks and your deposit still hasn’t arrived, escalate with a clear, evidence-backed message.

What to include in your support ticket

• Your Quotex account email and user ID
• Payment method and exact timestamp
• Transaction ID / reference number from your bank or wallet
• Screenshot of successful debit from your bank/wallet
• Screenshot of Quotex deposit page showing pending or failed status
• Short timeline of actions you took

Send the full packet to both Quotex support (via in-app chat or support@quotex.io) and your payment provider (bank, EasyPaisa, JazzCash, Skrill). Keep polite, concise, and include evidence — this speeds up resolution.

Preventive Measures & Best Practices

• Always use the exact details provided on the Quotex deposit page.
• Use KYC-verified wallets/cards to reduce rejections and speed receipts.
• Test with a small deposit first to ensure the flow works before larger transfers.
• Keep records of all receipts, confirmations, and chat transcripts for disputes.
• Keep your email active and check Quotex notifications for extra verification requests.

Tip: For Pakistani users, preferring USDT (TRC20) crypto deposits is often the fastest and cheapest — but follow the exact network the platform requests.

Frequently Asked Questions (FAQs)

Q: Why is my Quotex deposit pending but money left my wallet?

A: Sometimes the payment provider confirms debit before broker settlement. Obtain the transaction ID and send it to Quotex — most pending cases are resolved once you provide proof of debit.

Q: I sent USDT on the wrong network — can I recover it?

A: Recovery depends on both exchanges and addresses involved. If you sent ERC20 to a TRC20 address on an exchange, contact the receiving exchange immediately — recovery is often complex and may incur fees.

Q: Can Quotex reverse a deposit if I used the wrong payment method?

A: If a deposit was credited incorrectly (rare), contact Quotex support. Reversals depend on payment provider policies — sometimes funds must be returned through the original provider.

Q: How long should I wait before contacting support?

A: For e-wallets and cards, wait 1–2 hours for instant methods, up to 24 hours for mobile wallets. For bank transfers, wait 1–3 business days. If longer, open support tickets with evidence.

Conclusion

Deposit issues are frustrating, but quotex deposit problem solution is usually straightforward if you follow the right checks: confirm debits, verify account/KYC status, use correct network/address, and provide clear evidence when contacting support. Always test with a small deposit, keep receipts, and use verified wallets or cards to minimize errors. If you follow the steps in this guide, you’ll solve most deposit problems quickly and securely.

If you want, I can generate a printable troubleshooting checklist PDF or a short email template you can paste to Quotex support — say the word and I’ll prepare it.